How are you guys actually getting more reviews?

[Audrey Ashburner]

We’ve been hearing from contractors that getting reviews isn’t as straightforward as people make it sound. Some say they text or email after the job, some add it to their invoice, and some say they’ve tried an app, but the cost wasn’t worth it.

If that’s you, and you’re already using CompanyCam, you’re in luck. We recently launched a feature that lets contractors send review requests to customers right from the app!

Basically, right after the job’s done, you can attach some photos, write a note, and send the request to the customer. Once they leave you a review, the review will automatically post and sync to Google.

I’m curious, has anyone here actually used the reviews tool yet?

If not, what’s your current process for getting reviews? Do you send a message after the job? Add something to the invoice? Ask in person?


More info on the tool if you’re curious: https://companycam.com/resources/blog/how-to-get-more-reviews-for-your-contracting-business

 

[John Talman]

Bumping this one!

 

[Jane S]

Going to start the 14-day trial & give it a run! I know this is just for Google Reviews - any plans for something similar for social media???

Sidenote, if there was a way to get this as an add-on instead of upgrading to Elite, we'll be more likely to purchase it. We don't have the need for any of the other Elite features...

 

[John Talman]

Going to start the 14-day trial & give it a run! I know this is just for Google Reviews - any plans for something similar for social media???

Sidenote, if there was a way to get this as an add-on instead of upgrading to Elite, we'll be more likely to purchase it. We don't have the need for any of the other Elite features...

How have Google Reviews gone for you in general, @Jane S?

 

[Jane S]

How have Google Reviews gone for you in general, @Jane S?

We sent a hand full out but no one has completed them yet. I love the ability to add selected photos from the project but it is challenging to get customers to actually complete the review.

 

[John Talman]

We've got a few resources to help with getting folks to complete that review.

Here is one blog on it that has some tips inside, perhaps there are a few you haven't tried or that may spark an idea! https://companycam.com/resources/blog/how-to-get-more-reviews-for-your-contracting-business

I also hosted a monthly CompanyCam webinar where Justin Silverman, CEO of Merchynt, talked about optimizing local SEO - and that included a part about best practices for getting reviews!

That's here: https://companycam.com/resources/webinars/local-search-google-optimization-justin-silverman

 

[the_ladyplumber]

I’ll give this a whirl! Right now I just send a link with the invoice that leads to my Google page. I would say it does ok, not great, but I have had people say they are weary of referring me because I’m already too busy for often them, so don’t want my schedule to be even more busy.