Is anyone using the Review Request feature in CompanyCam and having their customers get a BIG TAN BOX instead of the shared pics or videos you can include in the request process? We have tried multiple browser types and refreshes, but still every request we create has the same issue. It works on desktop, but not mobile. Ugh!
Review Request BIG TAN BOX
- Thread starter Jeremy@ESW
- Start date
Commenting on my on Thread seems odd, but I was informed by CompanyCam that the newest iOS versions (26.1 & 26.2) are having this bug issue. If you are sending review request like we are then you should stop immediately because you have no idea what your customers will be receiving. MAJOR issue in my opinion. CompanyCam recently stated on their last podcast that they wanted their clients to just click a button and have it do marketing for us, which is great but this is not that for sure. Please hurry with this bug update.
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Quick update @Jeremy@ESW and my apologies, I meant to post this before the holidays began, but you're correct, this is a current bug that the team is investigating.
The recommendation is to access the link from the web rather than your mobile device while the team gets the bug solved.
The recommendation is to access the link from the web rather than your mobile device while the team gets the bug solved.
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