💡Your BEST customer service advice is ...

[John Talman]

What’s Your Go-To Line When a Customer Is Being Difficult?

We’ve all had those moments where a customer tests your patience — late pay, micro-managing, unrealistic expectations…
Could be a calm, professional line you always go to or it could be something hilarious you only say in your head...

Hit reply and let us know your go-to — someone else might need it this week

 

[John Talman]

My dad ran a pool cleaning and maintenance business. My mom spent 20+ years building her own thing as an entrepreneur. And after 20 years of running my own businesses and working inside others, there’s one lesson that’s always stuck with me:

It’s way too easy to forget what it’s like to be the customer.

I’ve had to remind people before—you were a fan, a customer, or someone genuinely curious about this thing before you ever got hired here. So think back: what were you looking for back then? What did you want?

When you’re deep in the day-to-day of running or working in a business, you start to view everything through that internal lens. But when you look at it like a regular customer again? You start to see things differently. And usually, you make better decisions.

That has always stuck with me and seemingly has worked across industries and different customer types.