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💸 What’s the Most Expensive Mistake You’ve Ever Made?

John Talman
One of the best ones I heard that actually was NOT a mistake but rather preventing a mistake ...

Desmond Tse, better known as "The Siding Guy" who would set aside money for new folks working for him in the first year so that they didn't run into tax problems at the end of that first year. I just thought that was above and beyond and so neat of Desmond to do for those just getting going.
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Do Good Work

John Talman
The world around us runs on skilled hands. Hands that build, repair, and keep everything moving. But too often, the people behind that work go unrecognized. It’s time that changed. Tradespeople show up, do the hard stuff, and take pride in doing good work. Their work deserves to be celebrated. With help from ‪Mike Rowe, a longtime advocate of the trades, we’re making sure it is.

Big shoutout to our internal crew for all the strategy, coordination, and creative work behind the scenes—and to our amazing production partners who brought this video to life 👏

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Check out more about Do Good Work HERE

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When pressure hits, who do you become?

EnergizeUsEdu
Met with PBD today on our monthly call for Energize Us Edu.

These were the lines that he shared with me about our current state:

  • “Watch your language—the world will gives it to you back.”
  • “Overwhelmed? The man upstairs says: give him more, he can handle it, or give him less”
  • “You need the BEST people to handle pressure. Find the pulse on your team, their pain threshold, remove negative or “real talk” mentality, focussed on negative aspects calling it real talk.”
Gods listening:

Don’t ask for more if you fold when it shows up.

I wanted to share this with you all.

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EnergizeUsEdu
3 Things I Learned at Leviton in Nashville

  1. Longevity takes vision—100+ years strong by staying relevant.
  2. Innovation is constant—from Edison to smart breakers, they build for what’s next.
  3. Preparation matters—they plan ahead so they’re ready when it counts.

Grateful for the experience. Energize Us EDU is taking notes.
EnergizeUsEdu
Headed to Nashville, TN tonight to meet one of our partners at their facility for a tour / content.
Any suggestions on what to do/ visit ?
EnergizeUsEdu
Headed down to Nashville - Going to be visiting The Leviton Facility.

How many electricians do we have on here?

💡Your BEST customer service advice is ...

John Talman
My dad ran a pool cleaning and maintenance business. My mom spent 20+ years building her own thing as an entrepreneur. And after 20 years of running my own businesses and working inside others, there’s one lesson that’s always stuck with me:

It’s way too easy to forget what it’s like to be the customer.

I’ve had to remind people before—you were a fan, a customer, or someone genuinely curious about this thing before you ever got hired here. So think back: what were you looking for back then? What did you want?

When you’re deep in the day-to-day of running or working in a business, you start to view everything through that internal lens. But when you look at it like a regular customer again? You start to see things differently. And usually, you make better decisions.

That has always stuck with me and seemingly has worked across industries and different customer types.
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The Real Reason You’re Stuck (It’s Not the Customer)

EnergizeUsEdu
I’ve met a lot of contractors over the years.

And there’s always that one guy...

Every story ends the same:
“Customers always do this.”
“Employees don’t want to work.”
“This industry’s just broken.”

Then they top it off with:“
Hey… that’s just how business is.”

But here’s what I’ve learned: Sometimes what you're calling a ‘normal problem’…is really a pattern you haven’t taken ownership of yet.

Because when you change how you view problems.
You stop blaming, start building, most importantly, you start leading.

So I want to hear from y'all, What problem are you owning this week?
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